Frequently asked questions
Are any purchases final sale?
We hope you love your purchase! Please read our return policy carefully before ordering.
All sales are final unless an item arrives damaged or defective. In such cases, please contact us within 7 days of delivery with your order number and clear photos of the issue.
To be eligible for a return or replacement:
Making a purchase from our shop is considered an acknowledgment and acceptance of this return policy.
If you have any questions or concerns, don’t hesitate to reach out to us by email: biofreinds.club16@gamil.com
When will I get my order?
We will work quickly to ship your order as soon as possible.
Please give us 1-2 weeks to process your order.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
We carefully pack each order from our Brooklyn studio.
Orders are shipped via USPS First Class or Ground Advantage with tracking.
Most packages arrive in 3–5 business days.
Where are your products design and manufactured?
All of our products are designed in our Brooklyn studio.
Most items are made and assembled in-house, ensuring care and quality in every piece. Our sticker sheets are manufactured in Taiwan.
How much does shipping cost?
We offer simple, affordable shipping on all orders:
Flat Rate Shipping: $5 on all U.S. orders
Free Shipping: Automatically applied to orders over $50